Shipping policy

Shipping

If you discover that you have made a mistake with your order after it is placed, please contact contact@healthjefe.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions. If an order has been shipped and a customer notices the wrong address, Health Jefe is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit. Health Jefe will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit

  • Health Jefe will reship it at no additional cost but will not refund an order if it is lost or damaged in transit.
  • A package is considered “Lost” when 7 days have passed and the tracking information has not updated in status and not delivered. 
  • If a package is damaged, a customer must contact@healthjefe.com with their order number and images of the damages within 2 business days of a "marked" delivery.  If it has been more than 2 days (48 hours) after the package has been marked as delivered, Health Jefe has the discretion to reject sending a replacement.
  • Health Jefe will not reship or refund if the customer misplaces the package after it has been marked delivered to the address the customer provided. 

Package Was Delivered To Wrong Address

  • Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped. 
  • For any orders delivered to a wrong address due to shipping carrier's mistake, please contact the shipping carrier and request proof of where they left the package. Also please alert Health Jefe by emailing contact@healthjefe.com with proof obtained from the shipping carrier and we may in good faith replace your order.    

 Package Was Delivered To Correct Address & Cannot Be Located

  • All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. 
  • The customer will need to contact the shipping carrier directly on where the package was left.  We recommend checking with neighbors as sometimes they leave it there by accident!
  • Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

 Package Was Returned to Sender

  • We cannot process or refund orders marked “Return to Sender.” 

Subscription – Renewal and Cancellation Terms

You have two options for buying a product 1) one time, or 2) purchasing a subscription. If you purchase a subscription, it is automatically billed based on the frequency you can choose at the time of sign up to the credit card you provided when you purchased the subscription and mailed to you, until you cancel the subscription. If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription twenty-four (24) hours prior to your next shipment going out in order to not receive your next scheduled order.